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Customer Care

PRODUCT CARE

ros-custom-1All precious metals will eventually tarnish. Some people like the way it looks better with a darker hue but if you do not, there are ways to slow the process of tarnishing. Different environmental conditions and skin types can affect the jewelry more quickly. Air and light affect it the most—so if you keep your pieces in an airtight zip-lock bag when you’re not wearing them, they won’t tarnish as quickly. People’s body chemistry can affect metal differently as well. Try to avoid wearing a lot of perfume or lotion around your pieces. They can be cleaned or polished with any polishing cloth or non-abrasive Silver polish. If your piece has any antiquing or oxidation in the design, don’t soak it in a polish— it will take away the detail, only use a polishing cloth.
SALES TAX
 

Sales tax is automatically applied to your Rosaline Jewelry order in compliance with California State tax 7.75%.

 

RETURN POLICY / EXCHANGE / WARRANTY

ros-custom-2We stand behind the quality and handmade craftsmanship of all Rosaline Jewelry. All products are covered by a LIMITED WARRANTY. If the product is determined within 14 days to have a manufacturers defect, we will repair or replace at no cost. Although we check all merchandise for defects and damage prior to shipping, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.
If you are unhappy with your selection for ANY reason, you may return it within 5 days of the confirmed UPS receipt date for full credit towards the web site or exchange (less shipping costs). For either of these options, you must e-mail us to obtain a return authorization number. You will then be e-mailed instructions on where to ship it. The item must not be worn, and still be in its original package. When we receive the item in unused condition with a return authorization number, we will give you a credit minus the shipping costs, or send you a different piece. Shipping charges are non-refundable.

* After receiving a return authorization number, all packages must be prepaid, insured for your own protection, and shipped in a BOX. No returns will be accepted that aren’t shipped in a box, and properly packed with the necessary cushioning materials. Otherwise, the jewelry can get crushed in transit. Once the item is sold, we cannot be responsible for any damages due to wear, negligence, modification, or misuse.

REPAIRS:

If you need a repair, please e-mail us to get a return authorization number and let us know what needs to be fixed. We will then let you know if there will be any charges.

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